Knowledge Base

General 9

• Locking your PC
• Tips to Remember
• Self Service Password Reset Portal
• Guest Wi-Fi (no password required)
• Telework Toolkit

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8x8 8

• 8x8 Mobile Phone App
• 8x8 Work Desktop App Quick User Guide
• 8x8 Phone App for Microsoft Teams
• 8x8 Voice App for Teams (Voicemail, SMS, Faxing)
• 8x8 Physical Phone (Poly VVX 311) Instructions with Voicemail Settings

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AI Implementation 4

• AI Best Practices
• AI Resource Guide
• PIA Approved AI Platforms
• Prompt Templates

Canon Copiers 2

• Canon Copier (Papercut) How To Print, Copy, and Scan?
• Before Printing to Canon Copier - Register PaperCut and Install Printer Driver

Cybersecurity Policies and Procedures 8

• High Security Risk Counties
• Installing Intune Company Portal App and managed Outlook App
• When Traveling Outside US for Work Purposes
• New Cybersecurity Policies FAQ
• New Cybersecurity Polices - Effective July 29, 2024

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Data Protection 16

• Data Protection Policy - July 2025
• Data Protection Guidance - July 2025
• Introduction to Data Protection Regulations / Guidance
• Data Protection Terminology
• Personal Data Categories

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Desk Reservation System 2

• Accessing YAROOMS Account
• How to Book Desks and Check-in using YAROOMS

Microsoft 365 11

• Microsoft 365 Login
• Add Photo to Microsoft 365 Account
• Add Outlook Mail Online Signature
• Configuring O365 Email on Smart Devices
• OneDrive for Business - Sharing Files

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Multi Factor Authentication (MFA) 3

• Multi Factor Authentication (MFA)
• Set up the Microsoft Authenticator App
• Changing your Authentication Method for MFA

Outlook 8

• Enable 'Send On Behalf' Permissions Using Outlook
• Send Authorized Email As Another User
• Sharing Calendars
• Using BCC in Meeting Requests
• Permanently Delete Confidential Email in Outlook

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Telephone 4

• Introducing the Polycom VVX 311
• Softkey/Navigation Key Functions
• Polycom VVX-311 Complete User Guide
• Switching an IP Phone To Another Desk