Each object (Accounts, Contacts, etc.) have different Record Types. When you create a new record, you will be prompted to select a record type for your new record. Record types allow System Administrators to alter page layouts, fields, and picklist values to different users. This means that the same record my look different to different individuals. It also means that although there may be a picklist field with 18 different options to pick, you may only see four of them.
Below is an example how a picklist that only has certain values available for use. If you have a record type that does not have all information you need, please connect with a System Administrator to inquire about adding those values. As a user, you will likely never see the below screenshot, it is simply to be used as an example.
